Returns and Cancellations (Merchandise Exchange or Store Credit Only)


Returns and Cancellations (Merchandise Exchange or Store Credit Only)

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Returns
Our policy lasts 30 days, which means you have 30 days after receiving your item to request a merchandise credit or exchange.  (if applicable) If 30 days have gone by since your purchase, unfortunately, we can’t offer you a merchandise credit or exchange.

Just4ucollectibles does not do refunds.

To be eligible for a credit or exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Merchandise credits, coupons or gift cards expire in 30 Days. 

Custom Made items are not Returnable, Refundable, Exchangeable and Cannot receive a Store Credit.

Several types of goods are exempt from being exchanged or store credit. Perishable goods such as food, flowers, newspapers or magazines cannot be returned or exchanged We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards

An Exchange or  Merchandise Credit will not be processed if the item or items have not been returned.

Please do not send your purchase back to the manufacturer. (If a custom made item is returned, it will be returned back to the customer.)

There are certain situations where only partial credit can be granted (if applicable)

Any item that is not in its original condition, or is damaged, or has missing parts for reasons not due to our error, or any items past 30 days upon receiving cannot receive an Exchange or a Merchandise Credit.

Exchanges and Credits (if applicable)
Once your merchandise is received and inspected, we will send you an email to notify you that we have received your item/items. We will also notify you of the approval or rejection of your possible exchange.
If you are approved, then your store credit or exchange will be processed. 

Late or missing store credits (if applicable)
If you haven’t received a store credit yet, first check your email again.
There is often some processing time before a credit is posted.
If you’ve done all of this and you still have not received your credit  yet, please contact us at JustfouruCollectibles@yahoo.com.

Sale items (if applicable)
Only regular priced items may be exchanged or receive a store credit, unfortunately, sale items cannot be returned at all.

Custom Made items are not Returnable, Refundable, Exchangeable or Cannot receive a Store Credit.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at JustfouruCollectibles@yahoo.com. For hygiene reasons, we do not accept exchanges or returns of earrings, cosmetics, swimsuits, lingerie sets, panties, tights or similar intimate items. These items are final sale and cannot be returned for exchange, credit or refund.

Shipping
If applying for a store credit or exchange, you should email us at justfourucollectibles@yahoo.com

You will be responsible for paying for your  shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a store credit or exchange, the cost of shipping will be deducted from your exchange or store credit.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. We do not guarantee any package will arrive on a certain date.

We do not guarantee any package will arrive to you on a certain date.

The return /cancellation Policy is subject to change.

P O BOX 10576 VA BEACH, VA 23450